Refunds & Returns

Returns (‘Dry’ Non-Perishable Goods only)

If you wish to return any ‘Dry’ non-perishable products, please notify us within 24 hours of receiving your delivery.  Returns must be made at your own cost within 7 days of receiving your delivery.  Please note that we can only accept the return of ‘Dry’ non-perishable products – we cannot accept returns of any fresh or frozen products.  Returns must be received in their original condition.

Damaged Products

Please ensure you check you order upon receipt and in the presence of the delivery driver. If any of your products are damaged in any way upon receipt, please call us on +66 84 7279193 or email us at [email protected].  Please send an image of the damaged product along with your Order Number and an explanation of the problem.  If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.

Please note that we can not accept claims for orders that have already been signed for.  Therefore we recommend that all orders are checked in the presence of the delivery driver and that any issue is noted on the delivery note.

Cancellations 

Requests for cancellations must be made in writing at [email protected] within 3 hours of placing the order.  Please ensure you state your full name and order number.

Please make sure you are happy with your Basket before making payment and completing your order.  Please check your Order Confirmation email to review the details of the order that you have submitted.  SEA Gourmet cannot be held liable for acting in good faith on incorrect information received.